Cancellation Policy

Unfortunately we are experiencing a few ‘no shows’ or cancellations literally 30mins to an hour before an appointment. As you all know we are a busy salon but having these gaps is such a shame when people would love to have been booked in. Many clients have said we should introduce a cancellation policy which we’ve never done before but we now feel we need to. So from immediate effect if an appointment of 45 mins or longer is cancelled with less than 48hrs notice for any reason, then a charge of ¬£10 will be added to your next appointment. For laser clients who are on a course if you miss or cancel without 48hrs notice more than once then you will miss a session from your course, regardless of the length of appointment. Many spas/gym classes require prepayment for bookings and have the same policy if cancelled with short notice. We are not requiring pre payment but just ask for consideration if you can’t make it. Unfortunately this also applies if you are ill on the morning of your appointment. We hope you can understand our frustration in this matter and are sorry we’ve had to enforce this. AK Girls xx

NEW LOCATION! We can now be found at Brockhall Village (next to the cafe)!

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